L'expérience client, une histoire d'émotions

L'auteure, qui dirige le service client de Free pour lequel travaillent 7.000 personnes, partage ses méthodes de management et son approche de la relation client.


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Technical specifications

Release dateJune 15th 2021
LanguageFrench
PublisherEYROLLES
Categories
CompositionSingle-component retail product
SupportPaperback / softback
Measure22.0 cm (Height), 14 cm (Width), 230 gr (Weight)
Accessibility  No information is available regarding the accessibility of the format Paper
No information is available regarding the accessibility of the format EPUB
No information is available regarding the accessibility of the format PDF